Shipping & Delivery

We want your SilkHalo order to reach you as smoothly as possible. Please review our shipping information below before placing your order.

Delivery times

Destination	Shipping Cost	Estimated Delivery
United States	$8.00 USD	7–10 business days
Canada	$8.00 USD	7–10 business days

 

*Delivery estimates apply after your order has been processed and shipped. We are currently finalizing our delivery network and expect to bring SilkHalo to more regions within the next weeks.

Order processing

Orders are typically processed within a 1-2 business day timeframe after being placed, Monday through Friday, excluding weekends and U.S. public holidays. Please note that orders are not guaranteed to ship on the same day they are placed.

During launches, promotional periods, holidays or periods of unusually high order volume, processing may take slightly longer. We appreciate your patience during these times.

Tracking your order

Once your order has shipped, you will receive an email containing your tracking number and a link to follow your delivery.

Please allow some time for tracking information to update after receiving your shipping confirmation, as carriers may take time to scan your package into their system.

If your tracking information shows an unexpected delay or delivery issue, we recommend contacting the shipping carrier directly for the most up-to-date information.

Customs, duties & import taxes

Please note that international deliveries outside the United States may take longer than expected due to local customs processing and clearance, which are beyond our control.

International orders may incur customs duties, import taxes, brokerage fees or other charges upon arrival. These charges are the sole responsibility of the recipient and are not included in our shipping fee. SilkHalo does not control these charges or determine the amount charged. Fees vary depending on the destination and applicable local regulations and are non-refundable.

If applicable customs duties, taxes, or fees are left unpaid, your shipment may be delayed, refused or returned to us.

Incorrect or incomplete addresses

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error after ordering, please contact us as soon as possible. We will do our best to update your shipping information before your order is processed.

However, because we aim to process orders quickly, we cannot guarantee that an address can be changed once an order has been placed or processed for shipment.

SilkHalo is not responsible for orders delivered incorrectly or returned due to an incorrect or incomplete shipping address provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery, or unclaimed package, additional shipping charges may apply if you would like the order to be resent.

Shipping delays

While we work with our shipping partners to provide reliable delivery, circumstances outside our control can occasionally cause delays. These may include severe weather, customs inspections, carrier disruptions, peak holiday periods, incorrect address information or other unforeseen events.

SilkHalo cannot guarantee specific delivery dates and is not responsible for carrier or customs delays once an order has been handed over for shipment.

Delivery & safe place

Depending on the carrier and destination, your package may be delivered to your mailbox, front door, reception area, parcel locker or another location considered safe by the carrier. Whether a signature is required will depend on the shipping service and carrier used.

Once a package has been marked as delivered by the carrier, we recommend first checking around your property, with household members, neighbors, reception or building management, and any designated safe places. If you are still unable to locate your package, please our customer support team so we can assist where possible.

Returns

Customers are responsible for return shipping costs unless an item arrives damaged, defective or incorrect. For complete information regarding returns, eligibility and refunds, please refer to our Returns & Refund Policy.

Questions about your order?

If you have any questions regarding your shipment, tracking information, or delivery, please contact our customer support team at hello@shopsilkhalo.com and include your order number so we can assist you as quickly as possible.